Shipping & Delivery Policy

Innovative Technology Solutions supplies business hardware, coordinates installations, and may deliver software access, onboarding information, quotations, invoices, and service updates by phone, email, WhatsApp, remote access, courier, or on-site visit depending on the scope of work.

Hardware Shipping

Hardware products such as biometric devices, access control units, barriers, and related accessories may be delivered through courier, transport, or direct field delivery. Delivery timelines depend on stock availability, destination, vendor lead time, and customer site readiness.

Software and Digital Delivery

Software-related services, credentials, onboarding instructions, support communication, and implementation updates may be delivered digitally by email, phone, WhatsApp, or remote session. Delivery timing may vary based on project scope and customer approvals.

Installation Scheduling

On-site installation and commissioning are scheduled after order confirmation and may require access to the premises, electrical readiness, internet or network availability, and coordination with the customer team. Delays caused by site conditions or third-party dependencies may affect the final timeline.

Service Areas

We primarily serve Hyderabad and also support businesses across India depending on product availability, remote support feasibility, and installation scope.

Delivery Issues

If there is any issue related to shipping, missing packages, delayed installation, or delivery coordination, please contact us promptly so we can investigate and assist.

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